FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT IS THE LEAD TIME ON ORDERS?
Personalised items are usually dispatched within 5-20 business days. (excluding busy periods such as Valentines Day, St Patrick'ss Day, Mother's & Father's Day, Easter, Halloween, Christmas etc.)
WHAT IS YOUR RETURN POLICY?
Unfortunately, we cannot accept returns on personalised items unless the item is faulty, or a mistake was made on our behalf (misspelling, incorrect size etc.)
Our aim is for our customers to be happy with their order so if you have an specific design or style in mind please describe it in the comments box when placing an order so we can make sure to create exactly what you are looking for.
CAN I COLLECT MY ORDER?
Yes! We are based in Tallaght, Co. Dublin if you would like to collect from us. We will contact you once your item is ready to be collected and to arrange a time that suits you to collect. Please let us know if an arranged time needs to be changed so that we can ensure someone is available to meet you at that time. We cannot guarantee someone will be available if a time hasn't been arranged in advance.